by Healthcare chatbots refer to artificially intelligent chat programs that utilize natural language processing and machine learning to simulate human conversations through voice commands or text chats, with the primary aim of diagnosing medical conditions and offering treatment recommendations to users. They are designed to determine diagnostic or treatment pathways through conversations with patients and healthcare providers based on clinically validated protocols. By gathering symptom information and walking users through an evaluation of their condition, healthcare chatbots help improve access to basic care and reduce workload burden on staff. Their deployment on hospital website and mobile applications allow for 24×7 medical counseling and assistance to individuals from remote locations.
The global healthcare chatbots market is estimated to be valued at US$ 230 Mn in 2024 and is expected to exhibit a CAGR of 7.0% over the forecast period 2023 to 2030, as highlighted in a new report published by Coherent Market Insights. With the growing prevalence of chronic diseases such as diabetes, hypertension and obesity, coupled with rising complexity in disease management, there is an increasing demand for virtual healthcare assistants from patients and care providers globally.
Market Dynamics:
One of the major driver for the growth of the healthcare chatbots market is the rising demand for virtual assistance to drive chronic disease management. Chronic diseases require long term treatment and management adhering to prescribed medicines and recommended lifestyle changes. Healthcare chatbots help chronic disease patients adhere to treatment protocols, monitor vitals, seek clarification on symptoms and provide necessary information to stay motivated. For instance, diabetes management chatbots help patients manage nutrition, monitor blood glucose levels, provide feedback on test results and advise on insulin dosages. They send timely medication and care plan reminders to drive better health outcomes. By supporting disease self-management, chatbots play a significant role in preventing hospitalizations and reducing healthcare costs associated with chronic conditions.
Segment Analysis
The healthcare chatbots market is segmented into symptom checkers, medical information chatbots, and appointment scheduling & queries. The symptom checkers segment is expected to dominate the market owing to increased adoption by healthcare institutions to provide initial medical information to patients. Symptom checkers help patients describe their symptoms and provide self-diagnosis. This reduces the overall burden on doctors.
PEST Analysis
Political: Government initiatives to implement AI technologies in the healthcare sector are driving the adoption of chatbots. Favorable regulations around data privacy and security are also supporting market growth.
Economic: Rising healthcare costs are encouraging hospitals and insurance providers to invest in cost-effective chatbot solutions for basic medical queries and assistance. This is expected to have a positive impact on the market.
Social: Increased internet and smartphone penetration has made patients more comfortable with online healthcare services. Chatbots provide 24/7 medical assistance which fulfills the rising social need for convenience in healthcare.
Technological: Advancements in natural language processing, machine learning, and cloud computing are enhancing the capabilities of chatbots. Integration of chatbots with EHR systems is further boosting their deployment across various medical settings.
Key Takeaways
Global Healthcare Chatbots Market Size is expected to witness high growth.
Regional Analysis:
The North America region dominates the market currently owing to rapid technological adoption and significant investments from leading players. Europe is also emerging as a major market.
Key players operating in the healthcare chatbots market are Ironscales, Cofense (PhishMe), Infosec Institute, KnowBe4, PhishLabs, Wombat Security Technologies, Barracuda Networks, Mimecast, Proofpoint, CyberFish, DataEndure, FireEye, Smooth Phish, Votiro, XM Cyber, Lucidworks, Digital Defense, Getlabs, Avanan, and Greathorn. Key players are focused on developing advanced AI-powered chatbots to offer personalized healthcare assistance and drive better patient outcomes.
*Note:
1. Source: Coherent Market Insights, Public sources, Desk research
2. We have leveraged AI tools to mine information and compile it
